Pre-Order FAQ

1. What is a pre-order?

A pre-order allows you to reserve your Drain Hug before it officially launches. By pre-ordering, you ensure that you’ll be one of the first to receive the product once it's available.

2. When will my pre-order ship?
Pre-orders will take approximately 3-4 weeks to ship. We’re working hard to get your Drain Hug ready and delivered to your doorstep as soon as possible!

3. Will I be charged immediately?
Yes, your payment will be processed at the time of purchase to secure your pre-order.

4. How will I know when my order has shipped?
You’ll receive a confirmation email with tracking information once your order has shipped. Keep an eye on your inbox!

5. Can I change or cancel my pre-order?
Yes, you can change or cancel your pre-order within 48 hours of placing it. Please contact our customer service team at [contact email] for assistance.

6. What happens if there are delays?
We strive to meet our estimated shipping timelines, but sometimes delays can occur. If there are any changes to your expected ship date, we will notify you promptly.

7. Will there be any differences in pricing for pre-orders?
Pre-ordering guarantees that you’ll receive Drain Hug at its current price. If there are any changes in pricing after the pre-order period, your price will remain locked in.

8. Can I order other items along with my pre-order?
Yes, you can add other items to your cart. However, please note that all items will ship together once the pre-order item is ready.

9. What if I have questions or need help with my order?
We’re here to help! If you have any questions or need assistance with your pre-order, please contact our customer service team at [contact email].

10. Why should I pre-order Drain Hug?
By pre-ordering, you're getting ahead of the game and securing your Drain Hug before it sells out. Plus, you’ll be among the first to experience hassle-free, protected drains!